Refund Policy

At Jain Handicrafts, each product is carefully handcrafted with attention to detail. We strive to ensure complete customer satisfaction. However, refunds are applicable only under specific conditions outlined below.

1. Eligibility for Refund

Refunds will be considered only in the following cases:

  • The product is damaged during transit

  • A wrong item has been delivered

Note: All claims are subject to verification and approval by our team.

2. Refund Request Process

  • Customers must raise a refund request within 48 hours of delivery.

  • To initiate a request, please contact us via Email or WhatsApp with:

    • Order ID

    • Clear photos/videos of the product and packaging

    • Description of the issue

  • Requests raised after 48 hours may not be accepted.

3. Verification & Approval

  • Once we receive your request, our team will review the submitted details.

  • We may request additional information if required.

  • Upon successful verification, the refund request will be approved or rejected at our discretion.

4. Refund Processing

  • Approved refunds will be processed within 5–7 business days.

  • The amount will be credited to the original payment method used at the time of purchase.

  • In case of Cash on Delivery (COD) orders (if applicable), customers may be required to provide bank details for processing refunds.

5. Return Requirement (If Applicable)

  • In certain cases, customers may be required to return the product before the refund is processed.

  • Return shipping instructions will be provided by our support team.

  • Refunds may be initiated only after the product is received and inspected.

6. Non-Refundable Cases

Refunds will not be applicable in the following situations:

  • Change of mind after delivery

  • Minor variations in color, texture, or finish (due to the handmade nature of products)

  • Products damaged due to misuse, improper handling, or normal wear and tear

  • Customized or made-to-order products (unless damaged or incorrect)

7. Cancellation & Refunds

  • Orders once placed cannot be cancelled after they are processed or shipped.

  • Refunds for cancelled orders (if applicable) will be processed as per this policy.

8. Delayed or Failed Refunds

  • If you haven’t received your refund within the expected timeframe:

    • Check your bank account/payment method

    • Contact your bank or payment provider

  • If the issue persists, please reach out to us for assistance.

9. Contact Us

For any refund-related queries, feel free to contact us: