Shipping Policy

At Jain Handicrafts, we are committed to delivering your handcrafted products safely and efficiently. This Shipping Policy outlines our shipping practices, timelines, and responsibilities.

1. Order Processing

  • All orders are processed within 10 business days after successful payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Handmade, made-to-order, or customized products may require additional time of 5–10 business days depending on the complexity and craftsmanship involved.

  • In case of high order volumes, processing times may be slightly extended. Customers will be notified accordingly.

2. Shipping & Delivery Timelines

  • Within India: Estimated delivery within 5–10 business days after dispatch.

  • Delivery timelines may vary based on:

    • Location and accessibility

    • Courier partner serviceability

    • Product availability

Note: Delivery timelines are estimates and not guaranteed.

3. Shipping Charges

  • Shipping charges are calculated at checkout based on:

    • Delivery location

    • Package weight and dimensions

  • We may offer free shipping on select products or promotional campaigns, which will be clearly indicated on the website.

4. Order Tracking

  • Once your order is shipped, you will receive:

    • Tracking details via Email and/or SMS

  • Customers can track their shipment using the provided tracking link.

  • If you do not receive tracking details within the expected time, please contact our support team.

5. Delivery Attempts & Failures

  • Courier partners will typically attempt delivery 2–3 times.

  • If delivery fails due to:

    • Customer unavailability

    • Incorrect or incomplete address
       the package may be returned to us.

  • Re-shipping charges may apply in such cases.

6. Address Accuracy

  • Customers are responsible for providing accurate and complete shipping details.

  • Jain Handicrafts is not liable for delivery failures due to incorrect, incomplete, or outdated addresses provided at checkout.

7. Shipping Delays

  • While we strive to deliver within estimated timelines, delays may occur due to:

    • Weather conditions

    • Natural disasters

    • Political disruptions

    • Courier/logistics issues

  • Jain Handicrafts shall not be held responsible for delays beyond our control, but we will assist in tracking and resolving issues.

8. Damaged or Lost Shipments

  • If your order arrives damaged, please notify us within 48 hours of delivery with photos/videos as proof.

  • In case of lost shipments, we will coordinate with the courier partner to investigate and resolve the issue.

  • Resolutions may include replacement or refund, subject to verification.

9. Partial Shipments

  • In certain cases, orders may be shipped in multiple packages depending on product availability.

  • Customers will be notified if their order is split.

10. Contact Information

For any shipping-related queries or concerns, please contact us: